Help Center - Calia Amsterdam

You can place an order directly through our website by adding items to your cart and proceeding to checkout. Follow the instructions to complete your purchase securely.

We accept the following payment methods:

• iDEAL
• Klarna (Pay Later)
• PayPal
• Credit Cards (Visa, MasterCard, American Express)
• Apple Pay
• Google Pay

We process orders quickly to ensure fast shipping. If you need to make changes or cancel an order, please contact us as soon as possible at info@caliaamsterdam.com

We currently ship within Europe. For other locations, please contact us.

Free shipping for orders within above 50 euro. Below 50 euro, shipping costs vary based on location and order size. The final shipping cost will be calculated at checkout.

Netherlands ordered before 23:59, next day delivered.
Germany & Belgium: 1-3 business days.

Once your order is shipped, you will receive a tracking number via email.

No. We do not offer express shipping.

We accept returns within 30 days of receiving your order, provided the item is in its original condition, unused, and in its original packaging.

1. Contact us at info@caliaamsterdam.com with your order number and reason for return.
2. You will receive return instructions via email.
3. Ship the product back to us.
4. Once received, we will process your refund within 14 days.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Yes! All Calia Amsterdam products come with a 1-year warranty covering manufacturing defects. If you experience an issue, please contact us with photos and your order number.

Please email us at info@caliaamsterdam.com with your order number and clear photos of the issue. We will resolve it as quickly as possible.

No, you can checkout as a guest. However, creating an account allows you to track your orders and save shipping details for faster checkout.

Our team is happy to assist you! You can reach us at: 📧 Email: info@caliaamsterdam.com 📞 Phone: [Phone Number] 💬

Our customer service hours are:

• Monday - Friday: 9:30 - 16:30
• Saturday - Sunday: Closed